Arbor Parent Portal

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We are excited to introduce our new Arbor Parent Portal system. 

Arbor is available on the web via a computer or tablet, or on mobile or tablet devices by downloading the app from the Google Play Store or iOS App Store. When accessing Arbor from a computer, we recommend using the Google Chrome web browser. 

The system, accessed via the Arbor website or through the Arbor App, will allow you to do the following things:   

• Receive and reply to messages from school free of charge
• Check the details we have on file for yourself and your child and inform the school of changes such as your phone number, address or other contact information
• Give consent for photo, data, medical and other permissions for your child 
• See your child’s attendance, behaviour and achievement data in real time
• View your child's daily timetable
• Access your child’s school reports as they become available
• Book consultation evening appointments 

If you have more than one child at Lea Valley Academy, you’ll have access to information for all your children, all from the same login. 

If you have any issues using the portal you can notify the school on LVAArborSupport@edact.org.uk.

Getting Started 

If possible, it is recommended that you log in for the first time on a desktop or laptop computer. As above, we recommend using Google Chrome as your web browser.   

Important - In order for you to receive an invitation, we must have your up to date email address. If you need to update your email address, please email LVAArborSupport@edact.org.uk or call the school on 01992 704666.  If we have your current email address and you haven’t received an invitation, please do check your junk email folder before contacting us. 

Logging in for the first time is really easy; please follow the steps below: 

• To login into the Parent Portal for the first time, you need to read the email that came from Lea Valley Academy to welcome you to Arbor.  
• The email will contain a link for you to click on that will take you directly to the school’s Arbor site. 
• You can log in to the Arbor parent portal  https://the-lea-valley-academy.uk.arbor.sc
• Click the “First time logging in” option in the bottom left corner. 
• Enter your email address. 
• You will receive another email with a “Set password” link
• Click “Set Password”
• Remember, you need to set up your Arbor parent account in a normal browser so that you can enter your child’s date of birth when the pop-up window appears.
• Once you have set your password, you need to agree to the terms and conditions to proceed to your dashboard. 
• Once you have logged in, we recommend that you save the Arbor Log In page to your favourites or bookmarks, so you can access it easily in future.

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Arbor follow strict security requirements in the Arbor portal because it contains personal data about students. This means you have to log into the portal every time you use it. 

Should you have any issues, please first repeat the steps above starting at step 1. If you continue to have difficulties logging in, then please contact the school and we will help you to resolve your issue. 

This Dashboard is the first screen you will see:

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This gives at a glance details of the student’s daily timetable, behaviour points, notices, current attendance and progress. Clicking on any of the sections will take you to a page containing more detailed information. 

You can return to this page at any time by clicking on the school logo or choosing Dashboard from any menu. 

If you are the primary guardian for more than one child in the school, you can access and view each child through the same portal by selecting them on the name drop down menu in the top-left corner of the dashboard. 

The first time you access your child’s records, you will need to enter their date of birth to go to their dashboard. 

When you have logged into the portal or app, please check your child’s details are up to date. You can also agree to medical, media and other consents, should you wish to do so. 

In the Student Profile section use the “Add Information” button to inform us of any details you wish to add to the system; you can also click on existing information to make changes. Alterations made here will not show straight away as a member of staff at the school will review and authorise data changes. 

You can click on the help icon at the top-right of the page at any time to access the Help Centre. 

Whilst it is possible to access Arbor from a browser window on an iPad, iPhone or other mobile device, it works better on these devices with the Parent App: 

• Download the Arbor Parent Portal App to your mobile phone or tablet, from either the Apple App Store or the Google Play Store.
• Enter your email address. 
• Enter the password you set when you first registered
• Forgotten your password? Click 'Forgot your password' and enter your email address; you will receive an email with a link to enable you to reset your password.